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Civic Center

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1. What are your rental fees and times of operation?
2. What is included with the rent?
3. Do you rent for children’s parties?
4. Will we receive free decorating time included in our rent?

Development Services - Building

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1. Does my contractor require a license?
2. How do I schedule an inspection?
3. What time will my inspection be?
4. How many sets of drawings are required?
5. Do I need a permit for.....
6. What codes are your currently using?
7. What are your office hours?
8. How long will my commercial review take?
9. What causes concrete to crack?
10. Who do I call if I think a building is a hazard?
11. Do you expedite permits?
12. Does the Village of Orland Park review Fire Protection Systems?
13. When does a commercial building require a fire sprinkler system?
14. When does a commercial building require a fire alarm system?
15. Does my residential or commercial building require an energy review?
16. Besides a completed permit application, what are the requirements for submitting a Fire Sprinkler and Hood/Duct suppression systems permit?
17. Do Fire Alarm plans need to be signed and sealed by an Engineer?
18. If work is done without a permit, what is the fine?
19. Do you require insulation inspections?
20. Where can I get a copy of my plat of survey?

Development Services - Planning For Developers

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1. How do I find all properties within 300 feet of my parcel for public hearing notices?
2. What can I do with my property?
3. How long does the development review process take? When should I submit?
4. What is the difference between a variance and a special use modification?
5. When can I submit my building permit plans?
6. What is "preliminary engineering" and how long does it take?
7. Do you do engineering review in house? Building review?
8. Has the Village banned new bank developments?
9. Will my project need a special use permit?

Development Services - Planning For Residents

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1. Can I split or subdivide my lot?
2. What is my property zoned?
3. Can I remove a tree on my property? In the parkway?
4. Why does my pond have native plantings when other ponds just have grass?
5. Can I put a pool in?
6. Can I open a home business?
7. How do I keep my yard maintained during a watering ban?
8. I am currently unincorporated, can I connect to Village utilities?
9. Does the Village have any policies regarding teardowns?
10. What are the implications of living next to open space?
11. What is a Conservation Easement and why do I have one?
12. What kind of signs can I put on my property?

Help Using the Online Application

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1. Attachment Issues
2. Firewall Issues
3. Using Tablets, Smartphones & Other Devices
4. Internet Browsers

Internet Investigations

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1. Where should my computer be located in my home?
2. What is the best software I can purchase that will help protect my children when they are online?
3. If my child receives a threat while online what should I do?
4. How safe is it for my child to be in a chat room?
5. How do I keep my child from receiving pornography?
6. I have a large investment in my computer. How do I keep it safe from the viruses which are on the Internet?
7. What are Newsgroups?
8. What if I download something accidentally?
9. Is there any safe time for my child to be online?
10. Should I forbid my child from using the Internet?

Licensing

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1. Is my contractor licensed?
2. How do I get a Contractor's License?
3. What type of bond is required for contractors?
4. How do I get a business license for my home business?

Neighborhood Mediation Task Force

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1. How were the mediators trained?
2. Is the mediation confidential?
3. Is there a charge?
4. Who are the mediators?
5. Will I know my mediators?
6. Where are the mediation meetings held?
7. Whom do I contact to see if mediation can help me?

Police

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1. How do I pay a parking ticket?
2. Where is the Orland Park Police Headquarters located?

Public Works

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1. When does my garbage or recycling bin get picked up?
2. Does the Village trim the parkway trees?
3. How do I report a possible water main break?
4. How do I report a pothole?

Public Works - Snow Removal

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1. What are the Village’s parking regulations when it snows?
2. Does the Village repair my mailbox if it’s damaged by a Village snow plow?
3. Why does my driveway sometimes get “plowed in” when a snow plow truck passes?
4. Whom do I call with questions about snow removal?

Purchasing

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1. The Village sent a purchase order to us in October, when will I be paid?
2. How do I get on the Village’s bid list?
3. I’ve asked to be on your bid list, but never hear from the Village, what happened?

Recreation - Parks

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1. Where is the John Humphrey Complex?
2. How do you order an engraved brick sponsored by Orland Education Foundation?
3. How do you order a Memorial Tree?
4. What are the rates & fees for renting picnic accessories?

Recreation - Centennial Park Aquatic Center

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1. When does Centennial Pool open/close?
2. Where is Centennial Pool located?
3. Why do I have to wear a swimsuit?
4. What is the lightning system? Why do you close the pool?
5. How old does my child have to be to come to the pool by themselves or with friends?
6. Why can't I get a cash refund if you close?
7. Why do I need both a swim diaper and plastic pants for my child?
8. Why can't I eat on the pool deck?
9. Why do you close the pool if there is fecal matter or vomit in the water?
10. Why can't I use a life jacket down the water slide?
11. Why do you close the pool for swim lessons during regular hours?
12. Can I buy a membership at the pool?
13. Do you sell food?
14. Can I bring in a cooler?
15. Why do I have to pay if I am not swimming?
16. Do you offer private rentals?
17. Do you have to be a resident to come to the pool?
18. Why do I have to prove residency?
19. Can I bring my own chair?
20. Can I bring a stroller?
21. Can I cook on a grill at the pool or outside in the parking lot?
22. When will the pool be closed at night for swim lessons? Does the entire pool shut down?
23. Can my friend take my daughter's pool membership card and use it? I paid for the membership and my daughter does not use it.
24. Can I smoke at the pool?
25. The pool closed because of rain and I lost my stamped receipt. Can I get in?

Recreation - Climbing Wall

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1. What are the Rock's open climb hours?
2. What are the restrictions on use of the Rock?
3. How tall is the Rock?
4. Are the climbers assisted?
5. Do you have special hours for holidays or school days off?
6. How much is it to climb?

Recreation - Dance

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1. What is required dance class attire?
2. Can I register my child for a dance class if she/he turns the appropriate age after the class begins?
3. Do you offer private adult dance lessons?

Recreation - Facilities

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1. What are the buildings hours at the Franklin Loebe Center?
2. What is the period of time in advance you must have in order to rent a room?
3. What are the fees to rent a room?
4. Can we bring in alcohol to the buildings?
5. How many staff members work during your party?
6. Can we use glitter and confetti for our parties?
7. How early can I show up before my rental starts?
8. If we are having a good time can we stay longer?
9. Can we have a DJ in the rental room?
10. When is the gym available?
11. Do the tables come covered or decorated?
12. Does the recreation department have rooms to rent for parties or meetings?
13. What restrictions are there regarding the rental rooms available?
14. When can you reserve a room for the season?
15. When can we reserve a park for a picnic?
16. Do you need a permit for a block party?
17. What are the room rental fees and regulations?

Recreation - Fitness & Exercise

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1. What are the fitness center hours at Sportsplex?
2. How do I sign up for a personal trainer?
3. Can I get someone to show me the machines?
4. Can I get an exercise plan/prescription?
5. What are your group exercise classes?
6. Do you have spinning?
7. How difficult is spinning/cycling? Can a senior or beginner do it?
8. How do I go about using the Pilates Reformers?
9. Can I use the reformers without committing to a class?
10. What is yoga?
11. What is Pilates?
12. How old do you have to be for the fitness center?
13. Where do guests check in to use the fitness center?
14. Do you take blood pressure?

Recreation - Franklin Loebe Center

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1. What are the hours for the walking track at FLC?
2. Is there open gym at FLC?
3. Where is the indoor park?

Recreation - General Information

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1. How can I volunteer to help?
2. How do you submit a program proposal?
3. Who can answer questions regarding recycling?
4. Where is the Cultural Arts Center?
5. Where do I catch the bus for trips through the recreation department?
6. Where do you get a job application for the recreation department?

Recreation - Grinding Edge Skate Park

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1. When is the Grinding Edge Skate Park open?

Recreation - Gymnastics

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1. Who instructs gymnastics?

Recreation - Kidzroom

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1. What is the age for childcare?
2. What are the hours of the Kidz Room?
3. How much does childcare cost?
4. What are childcare credits?

Recreation - Lake Sedgewick

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1. Can I have information on Lake Sedgewick?
2. Do you need a fishing license to fish at Lake Sedgewick?
3. What are the Kayak and Pedal Boat rental fees?:
4. What are the Lake Sedgewick Kayak and Pedal Boat rental hours?:

Recreation - Parties

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1. What type of parties do you offer?
2. What are the hours for each type of party?
3. What are the party fees?
4. Can I bring in food?
5. How far in advance should I book a party?
6. When is the deadline for a final guest count?
7. Can I book a combination birthday party?
8. How do I check availability?
9. Can I book a birthday party by phone?

Recreation - Registration

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1. How do you register for programs?
2. Can I register by phone?
3. What is Online registration?
4. When are the new brochures coming out?
5. When is registration for residents?
6. What is drop off registration?
7. Do non-residents have registration options?
8. When is registration for non-residents?
9. What are acceptable methods of payment?
10. How do I know what price to pay for programs?
11. Do you prorate if I sign up late for a program?
12. What is a Resident?
13. How do I get a Resident card?

Recreation - Special Recreation

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1. Can my child participate in the Orland Park Special Recreation programs even if we do not live in Orland Park?
2. How old does my child have to be to participate in Special Olympic programs?
3. What is "inclusion programming"?
4. If my child needs an aide in a program, due to his special needs, do I have to pay extra for the aide?
5. Are Special Olympic training programs offered?
6. What does "unified sports" mean in Special Olympic programs?

Recreation - Sportsplex

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1. What amenities are available at the Sportsplex?
2. When is open gym available at the Sportsplex?
3. What are activity credits?
4. Can I rent the soccer field or gym at the Sportsplex?
5. Do you have to be a resident to use the Sportsplex track?
6. When is Sportsplex getting a pool?
7. At what age can you leave your child without adult supervision at the Sportsplex?
8. During school days off, does the Sportsplex have special hours or activities for kids?
9. Are non-residents allowed to use open gym?
10. Do you need to bring in your own ball or are they supplied?
11. Are children monitored if they leave the Sportsplex?
12. When did the Sportsplex open?
13. What types of shoes are required for the walking track?
14. What type of shoes can be worn on the soccer field?
15. How old do you have to be to use the track?
16. When is the soccer field available for open field?
17. What are the office hours of Sportsplex?

Recreation - Sportsplex Memberships

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1. What are the Sportsplex membership fees?
2. What is the difference between a member and a resident?
3. How do I cancel my membership?
4. Can I suspend my membership?
5. Do you have corporate memberships?
6. Can I purchase a month-to-month membership?

Recreation - Winter Wonderland

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1. What are the dates of operation for the ice rink?
2. What are the ice rink hours?
3. Where is the Village of Orland Park's Ice Rink?

Stay & Play Club

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1. What should I do if I lost my membership card?
2. Are children eligible for a Stay and Play Club membership?
3. Can I share my membership card?
4. Can I let my child use the offer if I am not present during redemption?
5. Will the offers have an expiration date?
6. Can I participate without an email address?

Village Clerk

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1. Where is the Clerk's Office located?
2. What are the Clerk's Office hours?
3. When are the Village's Board of Trustees meetings?
4. When are the Village's Committee meetings?
5. Where do I register to vote?
6. Where can I find election information?
7. Do I need a Raffle License?
8. Do I need a permit to conduct an Intersection Solicitation fundraiser?
9. Do I need a license for my house alarm?
10. How do I receive a Freedom of Information Form?
11. Whom do I call if I have a question regarding my garbage pickup?
12. Are there any pet regulations?
13. Can I park my Recreational Vehicle on my driveway?
14. Can I own a Motor Driven Cycle?
15. Can I have a “For Sale” sign on my car in the street?
16. What time can I cut my grass?
17. Are there regulations prohibiting parking when it snows?
18. Can I push the snow from my driveway into the street?
19. Are there fireworks regulations?
20. Where are Notice of Foreclosure and Summons served or mailed to?
21. What are the rules for posting political signs?
22. What is an Emergency Medical ID Bracelet?
23. How do I apply for an Emergency ID Bracelet?
24. How can I obtain information for Senior Recreation?
25. What is the Orland Park Rapid Recovery Program?
26. How do I apply for a Passport?

Village Manager's Office

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1. Why has recycling changed from every week to every two weeks?
2. How do I get a different size of recycling container?
3. Why are there water sprinkling restrictions?

Village Officials

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1. When does the Village Board of Trustees meet?
2. What holidays does the Village observe?
3. What is Clean Air Counts?

Water Billing

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1. What options do I have available for paying my water bill?
2. Can I pay my water bill automatically?
3. I think there is an error with the current reading on my bill. What should I do?
4. My garbage was not picked up today. What should I do?
5. Can I pay automatically with my credit card?
6. There is no read and meter information on my bill. How am I being charged?
7. I’m new to the Village, how do I start water service?
8. I’m moving. How do I stop my water service?
9. Is a security deposit required?
10. I have a large item to be picked up. Can I put it out with the regular garbage?
11. Who do I contact for recycling information?
12. Does the Village sell stamps?
13. How can I contact the Illinois Secretary of State Office located at the Village Hall?