The Problem Oriented Policing (POP) officer is a position appointed by the Chief of Police under the command of the Commander of Investigations. The POP officer reviews incidents via the POP Referral Program in regard to problems that have been addressed by the Patrol Division at the same location on at least three occasions in which no resolution has been reached.
The POP officer then reviews the referrals and directs and coordinates problem-solving efforts to eliminate or better manage the problems while working with the beat officers, neighbors, village resources, and other who may be of assistance.
POP is developed to look into the root of problems which generate high numbers of calls for service. Usually the problems deal with residences, apartments, businesses, schools, etc. that are generating high number of calls for service.